BOOKING: For all regular sessions, a 50% non-refundable session retainer is required to book and hold the date for your session and serves as a cancellation fee. However, the fee can be credited towards a future session. The remaining balance is due thirty (30) days before the session date.
For wedding packages, a $200 event retainer is due immediately to book and hold the date of your event and also serves as a cancellation fee. Thereafter, half of the remaining balance is due three (3) months before the date of the wedding and the final balance is due 30 days before the date of the wedding.
PAYMENT: All retainer fees must be paid immediately upon booking, and session and other packages can be paid via money order, certified check, Paypal, cash, Visa, or MasterCard. If agreed to by Photography by Renee for client to pay by check, checks must first clear and any uncleared check will have an additional charge of $35 to cover bank fees plus whatever balance is due must be paid by cash or money order immediately. Please note, check must clear prior to reserving and booking a session date.
CANCELLATION POLICY: For regular sessions, client forefeits their session retainer and the 50% paid to book the session date will act as a cancellation fee. As previously stated, the fee can be credited towards a future session if the client reschedules the appointment by calling 72 hours prior to the date of session and re-booking at an agreeable date and time.
For weddings and events, if for any reason the Client cancels before the wedding date, the Photographer will keep the event retainer fee paid to hold the wedding or event date as a cancellation fee. Cancellation must be made in writing, signed by the contracted parties, and sent via Certified Mail by the United States Post Office. However, if the client requires to change the wedding date, I will do my best to accommodate and no cancellation fee will be charged as long as the new date is available and within five months of the original event date. Otherwise the new date will be subject to current rates if applicable. If I am not available for the new date, the original contract will be cancelled and subject to the cancellation policy.
If Photography by Renee cannot perform this Contract due to fire or other casualty, strike, act of God, or other cause beyond the control of the parties, or due to Photographer’s illness or emergency, then the Photographer shall return the retainer fee to the Client but shall have no further liability with respect to the Contract. This limitation on liability shall also apply in the event that photographic materials are damaged in processing, lost through camera or other media malfunction, lost in the mail, or otherwise lost or damaged without fault on the part of the Photographer. In the event Photography by Renee fails to perform for any other reason, Photography by Renee shall not be liable for any amount in excess of all monies paid.
REFUND POLICY: Since Photography by Renee provides non-tangible irrevocable goods and services, we do not issue refunds once the session or event has taken place and been photographed. All proofs will be available for viewing online for at least 30 days. We will make every effort to edit or adjust your photographs to your liking before prints are delivered.
We realize that exceptional circumstances can take place. Therefore, we DO honor requests for refunds for the following reasons:
Non-delivery of the product: in the unlikely event that the photographer is injured or becomes too ill to photograph a booked wedding event, the photographer will make every effort to secure a replacement photographer. If the situation should occur and a suitable replacement is not found, responsibility and liability is limited to the return of all payments received for the event package. The photographer takes the utmost care with respect to exposure, transportation, and processing the photographs. However, in the unlikely event that photographs have been lost, stolen, or destroyed for reasons within or beyond the photographer’s control, photographer’s liability is limited to the return of all payments received for the event package. The limit of liability for a partial loss of originals shall be a prorated amount of the exposures lost based on the percentage of total number of originals.